Frequently Asked Questions
Have questions about our practice? Look at the list below for some of the most common questions we get. If you need more information, please contact us and we’d be glad to help!
What services do you provide?
Our practice specializes in conducting comprehensive psychiatric evaluations and subsequent management of psychiatric medications. Some of our providers engage with clients in brief, supportive therapy. We provide referrals to counselors, therapists, and psychologists, as needed, to complement psychiatric care.
We also offer Transcranial Magnetic Stimulation (TMS) treatment.
How do I establish care as a new patient?
Our evaluation consists of three one-hour appointments, fairly close together. For minor patients—those less than 18 years of age, the first of these three appointments will be with the parent(s). In order to schedule these appointments, please contact our office at email@example.com or (425) 949-0204. Our staff will be glad to answer your questions and assist you in any way necessary.
How do I schedule for TMS treatment?
TMS treatment consists of 35 appointments, the initial one-hour mapping appointment and 34 30-minute treatments, scheduled five per week for six weeks, then tapering off. In order to schedule these appointments, please contact our office at firstname.lastname@example.org or (425) 949-0204. Our staff will be glad to answer your questions and assist you in any way necessary.
Do you accept my insurance?
We are in-network for Regence, Uniform Medical, HMA, Premera, Lifewise insurances, and many other BCBS insurances. It is the patient's responsibility to verify coverage benefits and limitations. Coverage is subject to the patient's eligibility, as well as individual contract limitations. Patient financial liability may apply.
Do you offer a sliding scale?
We do not currently offer a sliding scale for out-of-network patients.
What are your prices?
The cost of follow up appointments can vary, based on time and complexity. A standard 25 minute followup appointment starts at $170.00; 50 minute appointments start at $235.00. For new patient pricing, please contact our office at email@example.com or (425) 949-0204. Our staff will be glad to answer your questions and assist you in any way necessary.
How do I communicate with my provider?
The best way to contact your provider is through our front desk, either at firstname.lastname@example.org or (425) 949-0204. Our front desk staff will work with you to facilitate your communication, whether by passing the information to your provider, setting up a phone call with your provider, or by setting up an appointment for you.
How do I cancel an appointment?
We ask for at least 24 hours' notice on any canceled or changed appointments. Since your appointment time is reserved exclusively for you, it is necessary that you cancel any appointment you are unable to keep by contacting our office at email@example.com or (425) 949-02044. There is a $100 charge for missed appointments or for appointments canceled with less than 24 hours' notice.
Do you offer drop-in times?
We are unable to offer drop-in appointments at this time.
How do I get my prescription refilled?
Your provider should provide you with adequate medication to last until your next anticipated appointment. If you find yourself running low and your pharmacy does not have an additional refill, please contact our office to establish a follow-up appointment. Appointment availability in the near term may be limited, so please try to plan ahead. Prescription requests outside of appointments may take up to two business days to complete and may be declined if there is no followup appointment scheduled.
What if I'm feeling fine and just want my prescription without an appointment?
It is important to participate in follow-up care, even when you are feeling well! Our practice prides itself in providing evidence-based treatment, which includes consistent, timely follow-up care. We do not routinely fill prescriptions or make medication changes outside of an appointment with a provider. It is at the provider's discretion to refill a medication for a missed appointment or for an appointment that was rescheduled to a later date. We do our best to ensure you have enough medication to last until your follow-up appointment.
Is my information private?
Everything you discuss with our practitioners is confidential; however, there are some limitations that we are ethically and legally bound to:
- When you give consent to release information to someone else.
- If you provide us with information in which you convey substantial intent to physically injury another person, we will make an effort to inform that person, their family, and the appropriate authorities of your intention.
- If we feel that you are no longer able to take care of yourself and/or intent to physically injure yourself. We will act in a way to minimize harm to yourself by notifying your family and/or proper authorities.
- If we become aware of currently existing child/elder/developmentally disabled individual physical or sexual abuse situations, we must notify child/elder protective services.
- If we receive a court order requiring that we relinquish our records, we will comply and we will inform you. We keep a record of the health care services we provide you. A copy of this record or any portion of it will be made available to you on request. We will not otherwise disclose your records unless compelled to do so.
What are your COVID protocols?
- Our providers are conducting appointments preferentially by telemedicine. Please ask our staff for details regarding your particular provider.
- We ask that patients who are experiencing symptoms or have come in contact with someone known to have the coronavirus refrain from attending in-person appointments. You may call or email to reschedule or to arrange to attend your appointment by telemedicine.
- We encourage anyone entering our office wear a mask. If you do not have a mask, please let us know; we will provide one.
What should I expect for care after evaluation?
Our standard followup appointments for continuing care are typically 25 minutes in length, scheduled anywhere from 2 weeks to 3 months apart, unless your circumstances require a different plan. Your provider will let you know the schedule on which they would like you to return for care. Our practice prides itself in providing evidence-based treatment, which includes consistent, timely follow-up care. We do not routinely fill prescriptions or make medication changes outside of an appointment with a provider. We do our best to ensure you have enough medication to last until your next appointment.
19515 North Creek Parkway
Bothell, WA 98011